Refund policy
TAROUT – REFUND, RETURN, REPLACEMENT & CANCELLATION POLICY
Last Updated: 28 September 2026
At TarOut, we want every customer to receive the correct product in proper condition.
Because TarOut products are consumable herbal wellness products, hygiene and product-integrity rules apply to returns. Please read this policy before placing an order.
1. RETURN REQUEST WINDOW
An eligible return request should be raised within 7 days from the date of delivery.
Requests received after 7 days may not be accepted unless required by applicable law.
2. 48-HOUR REPORTING FOR DELIVERY ISSUES
If you receive a product that is:
• Damaged
• Leaking
• Defective
• Expired
• Incorrect
• Missing from the parcel
please contact TarOut within 48 hours of delivery.
For faster verification, provide:
• Order ID
• Registered mobile number
• Product name
• Clear photographs of the outer parcel
• Shipping label
• Product packaging and label
• Photograph or video showing the issue
• Unboxing video, where available
Please keep all original packaging until the issue is resolved.
3. ELIGIBLE RETURNS
A customer-initiated return may be accepted when:
• The request is raised within 7 days of delivery
• The product is unused
• The product is unopened
• The original seal is intact
• The product remains in original packaging
• Labels, batch information and expiry information remain readable
• Included accessories, inserts or promotional items are returned where applicable
• The item was purchased from TarOut.in or an authorised TarOut channel
4. NON-RETURNABLE ITEMS
For hygiene, safety and product-integrity reasons, the following are generally not eligible for return:
• Opened products
• Used or partially consumed products
• Products with a broken or tampered seal
• Products damaged after delivery through improper storage or handling
• Products with altered or removed labels
• Products purchased from unauthorised sellers
• Return requests made after the applicable return window
• Free samples, promotional gifts or final-sale items, except where damaged, defective, expired, wrong or otherwise required by law
5. DAMAGED, WRONG, EXPIRED OR MISSING ITEMS
Once a valid issue is verified, TarOut may offer one of the following depending on circumstances and stock availability:
• Replacement
• Refund
• Resolution for the missing part of the order
Replacement delivery may generally take approximately 7–10 days after approval, depending on location and stock availability.
6. REFUND PROCESS
The usual process is:
Step 1 – Contact TarOut support with your order details.
Step 2 – Share the required photographs or video evidence where applicable.
Step 3 – Our team reviews the request.
Step 4 – If return of the product is required, follow the packing and pickup/shipping instructions provided.
Step 5 – Returned products may be inspected.
Step 6 – Once approved, the refund is initiated.
7. REFUND TIMELINE
Approved refunds are generally initiated within 5–7 working days.
After TarOut initiates the refund, the time required for the amount to appear in your account depends on the relevant bank, UPI provider, card issuer, wallet or payment gateway.
8. REFUND METHOD
Wherever possible, approved prepaid-order refunds are returned to the original payment method.
If the original method cannot be used, TarOut may contact you regarding an appropriate alternative method, subject to verification.
9. SHIPPING, PAYMENT AND HANDLING CHARGES
Original shipping, handling, payment-gateway or similar charges may be non-refundable for a customer-initiated return that is not caused by a TarOut or logistics error.
Where a verified refund or replacement is required because the product was damaged, wrong, defective, expired or missing, TarOut will provide the applicable resolution and may bear reasonable return-shipping costs.
10. RETURN SHIPPING
If the issue is verified as a TarOut or delivery-partner error, our support team will guide you regarding pickup or return shipping.
For an otherwise eligible customer-initiated return, the customer may be responsible for return shipping costs.
Do not send a parcel back without receiving return instructions from TarOut.
11. ORDER CANCELLATIONS
You may request cancellation before dispatch.
If an order has already been packed or shipped, cancellation may no longer be possible.
Where appropriate:
• You may be asked to refuse delivery, or
• The normal return process may apply after delivery.
For an approved prepaid cancellation before dispatch, the refund will be initiated to the original payment method.
12. CANCELLATION BY TAROUT
TarOut may cancel an order where:
• Stock is unavailable
• Payment is not confirmed
• The address is incomplete or not serviceable
• An obvious pricing or listing error occurred
• The order appears fraudulent or abusive
• Fulfilment is not possible for operational reasons
If TarOut cancels a successfully prepaid order, the applicable paid amount will be refunded.
13. PROMOTIONAL, COMBO AND MULTI-PACK ORDERS
If a product was purchased as part of a combo, bundled offer, multi-pack or promotional deal, TarOut may require the complete eligible bundle to be returned in unused and sealed condition.
If only part of an order is affected by a verified damage, defect, wrong-item or missing-item issue, TarOut may provide a proportional resolution.
14. REFUND ABUSE AND FRAUD
TarOut may reject requests that:
• Contain false or inconsistent information
• Show evidence of tampering or customer-caused damage
• Are repeatedly used to abuse refund or promotional systems
• Lack required proof for a claimed delivery issue
• Concern items purchased through an unauthorised source
This does not affect rights that customers cannot waive under applicable law.
15. PRODUCT EXPECTATIONS
TarOut products are herbal wellness products. Individual experiences may vary.
A refund will not normally be provided solely because a customer did not experience a particular subjective wellness result where the product was correctly supplied, safe for sale and otherwise compliant with the order.
TarOut products should not be understood as guaranteed to diagnose, treat, cure or prevent disease.
16. HOW TO REQUEST A RETURN, REFUND OR REPLACEMENT
Contact:
TarOut Customer Support
Phone / WhatsApp: +91 79934 69999
Email: info@tarout.in
Website: https://tarout.in/
Please include:
• Order ID
• Full name
• Registered mobile number
• Product name
• Reason for request
• Supporting photographs or video where relevant
17. CUSTOMER SUPPORT ADDRESS
TarOut / Maanvi Enterprises
SKD Nagar, Vaidehi Nagar
1st Floor, 5-6-205, Plot No. 525
Hyderabad, Telangana – 500070
India
18. POLICY UPDATES
TarOut may update this policy from time to time. The version published on TarOut.in at the relevant time will apply, subject to applicable law.
QUICK SUMMARY
Return request: Within 7 days of delivery
Damaged/wrong/missing report: Within 48 hours
Condition for ordinary return: Unused, unopened and sealed
Approved refund initiation: Generally within 5–7 working days
Replacement delivery: Generally around 7–10 days after approval
Cash on Delivery: Currently not available
Support: +91 79934 69999 | info@tarout.in
